Privacy Policy
Welcome to Sue Dhagha(“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.suedhagha.com, make a purchase, or interact with us. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit or interact with our website, we collect different types of information depending on your activity. This may include information you provide directly to us and information collected automatically.
We may collect personal details such as your name, phone number, billing and shipping address, email address, and payment information when you place an order, sign up for our newsletter, or contact us. This information helps us fulfill your order and communicate with you effectively.
Additionally, we automatically collect device and usage data, such as your IP address, browser type, time zone, the pages you visit, and how you interact with our website. These details help us understand user behavior, improve performance, and ensure a smooth browsing experience.
2. How We Use Your Information
We use your personal information for a variety of business purposes, all intended to serve you better. These include processing and fulfilling your orders, delivering products, sending order confirmations, providing customer support, and responding to your inquiries.
We also use your data to send marketing updates and promotional messages, but only if you have given your consent. Additionally, we use cookies and analytics tools to understand user preferences and behavior on our website, helping us improve your experience and optimize our services.
3. Sharing Your Information
We value your privacy and do not sell your personal data. However, we may share your information with trusted third-party partners that help us operate our website and deliver our services. These include:
Payment processors such as Razorpay, Stripe, or PayU, to securely handle transactions
Shipping providers like Delhivery or Shiprocket for product delivery
Analytics tools such as Google Analytics and Facebook Pixel for tracking and marketing
Hosting and technical support services required to run our website smoothly
We may also disclose your information to comply with legal requirements or to respond to valid legal requests.
4. Cookies and Tracking Technologies
To enhance your browsing experience, we use cookies and similar tracking technologies. These are small data files stored on your browser that help remember your preferences, login details, cart items, and browsing behavior.
Cookies help us improve website functionality and serve you relevant content or ads. You can choose to disable cookies through your browser settings, although this may affect how you interact with our website.
5. Email Marketing and Communication
If you opt-in to receive updates, we may send you emails or WhatsApp messages about new arrivals, special offers, or promotional campaigns. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at support@suedhagha.com.
6. Data Retention
We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and resolve any disputes. If you wish to have your data removed from our records, you may request deletion by contacting us via email.
7. Your Rights
Depending on your location, such as if you reside in the European Union (under GDPR) or India (under the DPDP Act), you may have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw consent for marketing
Lodge a complaint with a data protection authority
To exercise any of these rights, please reach out to us at support@suedhagha.com.
8. Data Security
We prioritize your privacy and take reasonable steps to ensure your data is protected. We use SSL encryption, secure hosting, and trusted third-party tools to protect your information from unauthorized access or misuse. However, no method of transmission over the internet is completely secure, and we encourage users to remain cautious while sharing sensitive data online.
9. Children’s Privacy
Our website is intended for users over the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete the data.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business operations. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed.