Privacy policy

Last updated: January 9, 2026

Welcome to Sue Dhagha (“we”, “our”, or “us”).
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit www.suedhagha.com, make a purchase, or interact with us in any manner.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect the following types of information:

a. Personal Information

Information you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party gateways)

  • Any information shared when contacting customer support or subscribing to communications

b. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Time zone

  • Pages visited and interactions on the site

  • Referring URLs

This information helps us understand customer behavior and improve website performance.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders

  • To manage payments and deliveries

  • To communicate order confirmations and updates

  • To provide customer support

  • To improve our website, products, and services

  • To send promotional communications (only with your consent)

  • To comply with legal and regulatory obligations

3. Sharing of Personal Information

We do not sell or rent your personal data.

We may share your information with trusted third parties strictly for business operations, including:

  • Payment gateways (e.g., Razorpay, Stripe, PayU) for secure transactions

  • Shipping and logistics partners (e.g., Delhivery, Shiprocket)

  • Analytics and marketing platforms (e.g., Google Analytics, Meta/Facebook Pixel)

  • Website hosting and technical service providers

We may also disclose information if required to comply with applicable laws, legal proceedings, or government requests.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality

  • Remember user preferences and cart details

  • Analyze website traffic and performance

  • Deliver relevant marketing content

You may disable cookies through your browser settings. However, doing so may affect certain features of the website.

5. Marketing Communication

With your consent, we may send you marketing communications via email or WhatsApp regarding:

  • New launches

  • Special offers

  • Promotional updates

You may opt out at any time by:

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Meet legal, tax, or regulatory requirements

  • Resolve disputes and enforce agreements

You may request deletion of your data by contacting us at support@suedhagha.com, subject to legal obligations.

7. Your Rights

Depending on your location (including under GDPR or India’s DPDP Act), you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing communications

  • Object to certain data processing

  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us at support@suedhagha.com.

8. Data Security

We take reasonable and appropriate security measures to protect your personal data, including:

  • SSL encryption

  • Secure servers

  • Trusted third-party service providers

While we strive to protect your information, no online transmission or storage system is 100% secure. Users are encouraged to take precautions when sharing personal data online.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If such data is identified, it will be promptly deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services.
Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

📩 Email: support@suedhagha.com
🌐 Website: www.suedhagha.com